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Frequently Asked Questions
What kind of shipping do you offer and when can I receive my order?
We offer Express Shipping (DHL/UPS/FedEx/TNT) typically taking 3-9 days for delivery. Sea shipment options are also available for bulk orders.
Do you support mix and match for different products?
Yes, we support mix and match. You can pick various products to combine in your order, and we provide one-stop shopping solutions.
Do you offer customization services like logo printing?
Yes, we offer customization for logos, colors, designs, and packaging. Please note that minimum order quantities (MOQ) apply to these services.
How do you handle product quality issues?
If a quality issue arises, please contact us within 14 days of receipt with photos identifying the problem, and we will provide a suitable solution.
What are your standard trade terms and loading ports?
We accept EXW, FOB, CNF, and CIF terms. Our primary loading ports are Shantou and Shenzhen.
What is the typical lead time for sending out goods?
For 1-5 cartons, goods are sent within 5 days after payment. Larger container orders (20GP/40HQ) typically take 12-14 days.